Security

Last updated 2 days ago

Securing customer funds and data is our top priority.

We offer end-to-end encryption, comprehensive DDOS protection, 2-factor authentication, and offline storage for client crypto keys (>98% of funds are stored in cold wallets).

The best way to secure your account is to enable 2-factor authentication from your Settings.

WCX uses several different methods to ensure the safety of client digital currency wallets, our networks, servers, and software.

Fund security

Over 98% of customers funds are preserved in cold storage, out of reach of software hackers. Since there is no automation or connection linked to these funds, they are technically impossible to compromise by external attackers.

Around 2% of funds are kept in hot wallets protected by industry-leading security. These hot wallet funds are used to process withdrawals quickly and are insured against loss in case of compromise.

Server security

We segregate our network and servers into different sub networks and availability zones, and protect traffic with strict routing, firewalling, and access control.

Our servers run the latest security software and our networks benefit from industry-leading distributed denial of service attack protection. They are designed to be highly available and to tolerate failures in infrastructure while maintaining continuity of operations.

Our data is aggressively backed up, encrypted, and stored in secure locations.

Client security

We offer full-account 2-factor authentication. When enabled (strongly recommended), 2-factor authentication provides and extra layer of security by protecting account access (log in) and withdrawal operations.

All network traffic between the client and our servers is encrypted using High Assurance SSL.

Brute-force prevention is implemented client-side through CAPTCHA and rate throttling systems designed to protect against these types of attacks while preserving a pleasant user experience.

Team Member Aliases

As Bitcoin's popularity has grown, so has Bitcoin-related crime. Since our directors hold keys of company and client Bitcoin, they could serve as an attractive target for criminals and extortionists.

Hence, to ensure the highest level of customer fund security and personal safety of our team members, it is strict company policy to not publicly disclose the identifying information of any WCX team members. All of our team members adopt aliases (pseudonyms) online and in public.

For examples of recent Bitcoin-related crime that involved physical violence or murder with the purpose of robbing the target of their cryptocurrency, please see this list.

As Bitcoin transaction-tracking software improves and law enforcement cooperation increases across borders, we believe this risk will subside over time, at which point we may re-evaluate our pseudonyms-only policy.

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